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Returns

This policy is designed to oversee the practices used at Loffedoh Ltd. for matters related to returns and refunds. The returns policy will be helpful if there is any conflict between the vendor and customer; therefore, it will assist with amicable problem resolution.

MONEY-BACK GUARANTEE

Loffedoh Ltd. provides default coverage for all products that are listed on our website except for a few. The exemption from the money-back guarantee is mentioned in certain product specification pages. Hence, please read the product specification page carefully before placing an order.

However, for most products, the money-back guarantee covers the purchase price (that the customer pays) along with the shipping cost.

We don’t charge any additional fee for money back guarantee coverage. However, your request for money back will be granted only in the following situations:

If you used any of the following methods of payments for checkout:

  • PayPal
  • Google Pay
  • A credit or debit card
  • Apple Pay
  • Claim for the money within 14 days after the delivery and no later
  • Don’t claim the money through any other method once the application for a money-back guarantee is underway.

The vendor ensures that they delivered the product specifications and their listing claims and that the customer will be deemed fully eligible for a refund.

WHEN IS THE REFUND ISSUED?

Refund is issued for:

  • Damaged products
  • Faulty items
  • Undelivered products

Please note that if you have received a damaged or faulty product or your desired product was not delivered, you have 14 days to request a refund from the date of delivery. You agree that Loffedoh Ltd. shall not entertain or accept  any refund requests once this deadline has passed, unless under special consideration.

HOW DOES THE REFUND PROCESS WORK?

Here’s how our refund process works:

FOR UNDELIVERED PRODUCTS

If your order never reached your destination, then inform the vendor once the expected arrival date passes. In such a scenario, the vendor will be responsible for sending you (the customer) a replacement.

FOR DAMAGED OR FAULTY ITEMS

On the other hand, if the products received are damaged and faulty, return them within 14 days.

Here’s what you should do to start the refund process:

Step 1 – Contact the vendor and inform them about the problem while clearly requesting for a refund or return

Step 2 – You (the customer) and the vendor must agree on a reimbursement course of action for three business days

Step 3 – However, if the refund or return is disputed after three days, you (the customer) should contact our support team. We will strive to carry out a smooth complaint resolution.

Step 4 – We will reimburse the money if the request is eligible

WHAT ARE THE CONDITIONS FOR A PRODUCT RETURN?

The following conditions imply a product return:

  • The products should be in the same condition as delivered by the shipper
  • The product should be returned in the original package, and all accessories included in the package must be returned in the same condition

WHAT ARE THE RESPONSIBILITIES OF THE CUSTOMERS?

The responsibilities of the customers are:

  • They must verify the quantity, dimension, quality and colour of the product before placing the order. Plus, they must get it rechecked from the shipper.
  • The request for a return or a refund must be made within 14 days of the delivery.

INSURANCE AND INSPECTION

If required, you can also ask for an insurance or inspection service at an additional fee of [Insert amount]. This service includes:

  • A standard product inspection before shipment
  • The customer receives standard insurance coverage for the ordered product.

CONTACT US

For more information or any questions, feel free to contact us. Use the information on our contact us page to connect with us.

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